1. Scope
This policy applies to digital MM2 item orders purchased directly from MM2Mart. It supplements mandatory consumer rights and does not restrict remedies that cannot be waived under applicable law.
2. EU/EEA withdrawal rights
Consumers in the EU/EEA generally have a 14-day withdrawal period for distance contracts. For digital content supplied immediately, that right may end after the consumer expressly requests immediate performance and acknowledges the resulting loss of the withdrawal right. MM2Mart records this acknowledgement at checkout.
3. Before delivery begins
Contact support immediately if you placed an order by mistake and delivery has not begun. If cancellation is still operationally possible, MM2Mart will cancel the order and refund the captured amount to the original payment method.
4. Refund-eligible cases
- MM2Mart cannot deliver the purchased item within a reasonable period.
- The item delivered materially differs from the accepted order.
- You were charged more than once for the same order.
- A payment was unauthorized and the claim is verified.
- Mandatory consumer law requires a refund or other remedy.
5. Cases normally not refundable after correct delivery
- The ordered item was correctly transferred to the confirmed Roblox account.
- The customer supplied or confirmed the wrong username or account.
- The customer changed their mind after immediate digital delivery began and a lawful withdrawal waiver applies.
- Access was later restricted because of the customer's account settings, moderation or platform-rule violation.
- The customer transferred, traded or otherwise disposed of the delivered item.
6. Failed or interrupted delivery
If Roblox, Murder Mystery 2 or the delivery bot is temporarily unavailable, the order may remain pending while delivery is retried. If delivery becomes impossible, MM2Mart will offer a replacement of equivalent agreed value or a refund. A replacement is never forced where the law requires a monetary refund.
7. How to request a refund
Email support@mm2mart.com with the order number, confirmed Roblox username, reason for the request and relevant non-sensitive evidence. Never send a password, session cookie, full card number or authentication code.
8. Review and decision
MM2Mart may review order status, delivery records and PayPal transaction references. We may request clarification reasonably necessary to verify the claim. The outcome and any available remedy will be communicated through the support channel.
9. Refund method and timing
Approved paid-order refunds are returned to the original PayPal funding route. Bank, card and PayPal processing times are controlled by the payment provider. Zero-value orders have no payment to return and are cancelled in the order system where appropriate.
10. Payment disputes
Please contact MM2Mart before opening a PayPal dispute so delivery records can be reviewed promptly. This request does not remove your right to use PayPal's dispute process or any statutory remedy. Fraudulent or knowingly false disputes may result in order suspension.